Personal data
Deleting your Jalonio account
Your account belongs to your organisation’s workspace. It is deleted on the web, by yourself or by an administrator of the workspace, without having to write to us.
How to do it
- Yourself, if your organisation allows it: sign in to your workspace on the web, open Profile → My data → Delete my account, then confirm with your password.
- By an administrator of your workspace: Administration → Users, then the action that anonymises the account. Send them your request if the option does not appear in your profile.
- By us, if you cannot reach your administrator: write to [email protected] from the account’s email address. We reply within one month.
In the Android app, Account → Sign out erases the workspace address and the sign-in tokens from the phone; uninstalling the app erases all local data.
What is deleted, what is kept
- Deleted immediately: your name, email address, password, two-factor authentication, preferences and all your sessions, including those of the mobile app.
- Kept in the workspace: the tickets and comments you wrote, which belong to your organisation’s projects; they appear under the name of an “anonymised user”.
- Kept, detached from your identity: the workspace’s audit log entries, required for security.
- Kept for accounting obligations: the invoices of a paid subscription, in the organisation’s name (10 years).
To delete a whole workspace and all its data, its administrator asks for the workspace to be closed: deletion takes place within 30 days. Details are in the privacy policy.